5. Have Limits
Navigating client demands in PMU services requires a balanced approach. Artists, with their dermatology, aesthetics, and technique expertise, often encounter clients with limited understanding of procedures like Lip Blush, Lipstick effect, and other styles. The challenge is balancing what the client desires with what is professionally advisable.
New artists sometimes lean towards extremes: rigidly refusing to meet specific client desires or agreeing to almost everything, leading to suboptimal outcomes. Professionalism is about finding a middle ground, listening to the client's wishes, educating them to the extent they can understand, and then reaching a compromise that doesn't compromise your professional standards. This often means staying close to the minimum of what you're willing to do, especially regarding aspects like brow shape, color, mapping, placement, and arch height. It's crucial to stay within your professional limits to deliver exceptional service.
Knowing When to Walk Away
In "The Art of the Deal," Donald Trump emphasizes the power of walking away in negotiations. The willingness to walk away can enhance bargaining strength and improve negotiation outcomes. This principle is vital in PMU services; not being ready to refuse a procedure can compromise professionalism. Experienced artists highlight the importance of setting boundaries and refusing services when necessary. Rationalizing boundary bending as "making an exception" is risky. Sticking to principles, even at the cost of short-term losses, can enhance long-term reputation.
Discussing Other Artists Professionally
Discussing the work of other artists is a delicate area where professionalism can falter, particularly when a client is dissatisfied with a previous service. It's tempting to agree with a client's criticism of another artist, but this can undermine professionalism. It's hard to judge whether perceived mistakes are due to the artist's work or the client's aftercare. If a client has been consistently dissatisfied with multiple artists, the issue might lie with their expectations.
Experienced artists recommend maintaining neutrality or defending the other artist within professional limits. While this might momentarily seem unpopular, it builds long-term credibility. Focus on addressing genuine issues with the brows or skin rather than critiquing the previous artist. Upholding this standard of professionalism, especially in challenging situations, is key to maintaining integrity and credibility in the industry.
